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This policy applies to all orders from KyroLabs Peptides. It should be read alongside our Terms of Service. All products are supplied For Research Use Only and are not for human or veterinary consumption.
1. Nature of our products
Due to the specialist and perishable nature of research materials — and in accordance with UK consumer-law exemptions for goods that are sealed for health/safety reasons or are liable to deteriorate rapidly — we do not accept returns once a product has been dispatched.
2. When a refund or replacement is available
We will refund or replace an order in the following cases only:
- Damaged in transit — the product arrived visibly damaged.
- Incorrect supply — you received a different item to the one ordered.
- Quality issue — the product does not match its batch documentation (Certificate of Analysis).
3. How to make a claim
Contact us at info@kyrolabspeptides.co.uk within 48 hours of delivery, quoting your order number and the product batch number, with clear photographs of the item and packaging. We may ask you to return the item for inspection before a refund or replacement is issued.
4. Refund method and timing
Approved refunds are issued to your original payment method, typically within 5–10 business days of approval.
5. Cancellations
If you need to cancel, contact us as soon as possible. Orders that have already been dispatched cannot be cancelled and fall under sections 1–2 above.
6. Statutory rights
Nothing in this policy affects your non-excludable statutory rights under UK consumer law.